Important Information Regarding COVID-19

We, at River Heights Endodontics, are incredibly serious about our responsibilities to our patients, referring dentists, staff, families and community amidst the challenges brought by COVID-19. We face this pandemic together, and would like to outline how we as an endodontic team will proceed in service of these responsibilities.

We feel a strong moral and ethical responsibility to our patients and community to provide emergency care for those who might otherwise seek attention in our overcrowded ER facilities.  Though most endodontic treatments are not considered elective, some are more urgent than others and may require emergency treatment to avoid significant adverse health consequences.

Statements issued by the American Dental Association, Wisconsin Board of Dentistry, Wisconsin Department of Health Services, and Minnesota Board of Dentistry indicate that dentists can begin to incorporate more routine dental procedures into their daily schedule as long as they carefully adhere to PPE recommendations of the CDC.   To be clear, we will be available to  manage endodontic treatment needs  to include emergent and non-emergent consultations and treatments beginning May 11, 2020.  This change will be closely linked to regional Covid-19 epidemiology and will remain our policy provided that no further recommendations are issued by presiding governmental or professional organizations or we see a significant surge in regional Covid-19 cases.

Please be assured that we are taking every precaution in infection control.  In addition to all the recommended personal protective equipment and disinfection protocols, we will be initiating policies that go above and beyond the basic requirements of OSHA and infection control.  Throughout the day we will be sanitizing door handles, electronics, and surfaces that patients contact in common areas.  We will remove magazines and brochures from the reception and operatories.  We will make hand sanitizer and surgical masks available to patients at the front desk when they arrive. We have equipped our office with active Hepa filtration and are utilizing a number of techniques to reduce transmission risks within the office.

During this unprecedented time, we ask patients who are referred for care with our office for three specific things that will streamline their experience and further reduce time spent within our clinical and non-clinical spaces:

1. Please complete and submit our online ‘Patient Registration’ process found within the Patient Information Tab

2. Please arrive to your schedule appointment on time and with your referral form if provided to you from your referring office.  

3. If you arrive early, please remain in your car until your scheduled appointment time unless our staff contacts you for an earlier arrival.

Prior to treatment, every patient will complete a Covid-19 screening questionnaire and we ask that any patients experiencing cough, nausea, difficulty breathing, fever, diarrhea, or sore throat seek medical evaluation and postpone dental treatment.  We ask that any patients who have traveled to a Zone 2 or 3 country or on a cruise to schedule at least 14 days after arriving home.  Every patient will be screened for a temperature. Every patient will rinse with a prescription antimicrobial mouthwash before consultation or treatment.  We employ rubber dam isolation on every case, which helps to minimize the generation of aerosol from saliva. In endodontics, there is relatively less aerosolization of fluids compared to other dental specialties, and of course high evacuation suction will be utilized. 

We look forward to working with you.


Drs. Ben Fravel and Aaron Wachlarowicz

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